Job: Architect Operations – HPSM

Title Architect Operations – HPSM
Categories Contract, IT
Salary Hourly Rate
Start Date 2018-01-09
End Date 2018-12-21
Location Montreal, QC
Job Information

The OT Service Management Operational Architect will:
– Design technical solution to support the deployment of new or increase in the
maturity of processes supported by the current HP Service Manager solution
– Validate technical solution with the overall OT System Management architecture
– Assist the project manager in the planning and coordination of the technical deliverables
of the solution
– Provide guidance to the technical subject matter experts in the development or
customization of the solution
– Gather requirements, design and document technical solutions for interfaces between
HP Service Manager and external systems
– Assist the ITIL process subject matter experts in the design of their processes
– Participate in the ITIL process design workshops to ensure the functional solution will
support the process
– Optimize the usage of the out of the box functionality of the HP Service Manager solution
and therefore limit the customization of the technical solution to a bare minimum
– Analyse the enhancement requests to the deployed solution and plan for the best possible
solution while protecting the out of the box functionality
– Gather requirements, design and document technical solutions for the deployment of new
functionality of the solution
– Define and Lead the evolution roadmap of the Service Management solution
– Interface with Hewlett Packard to understand and influence the future functionality of
the solution

Mandatory Skills (Indicate the number of years of experience for each requirement)
Requirements:
– 10 years experience as a technical lead in the design and deployment of HP Service
Manager in large organizations (version 9.3 and up).
– Experience in implementing HP Service Manager solution in conjunction with HP
UCMDB and HP OMi
– Experience in designing ITIL Processes
– Experience in deploying service management solutions to Operations.
– ITIL Certification (not mandatory, however nice to have)

ONLY CANADIAN CITIZENS AND PERMANENT RESIDENTS LIVING IN CANADA WILL BE CONSIDERED.

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