08 Jul 2019

Applications Support – Legacy Back office

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Job title: Applications Analyst – Legacy Back office
Location: Burlington, Ontario

Summary

The Application Analyst plays a critical role in delivering high quality customer service and support to clients.

  • understand and document the operational tasks, procedures and responsibilities related to the support of the back office systems and related applications.
  • general support of related applications, report creation, user account management, data and process monitoring along with other day-to-day system and support activities.

Major Responsibilities:

  • Monitoring and resolution of issues with daily system automated processes and data feeds
  • Security group configuration, user management and new store setups
  • Data flow monitoring and follow-up to ensure accurateness
  • Involved in the management and maintenance of the back office application and databases
  • Perform Incident Management and Request Fulfillment tasks based on assigned tickets
  • Write, review and update documentation for operational applications including application integrations, support processes, user guides, how to’s, etc.
  • Support the Business Analyst through software configuration and/or application support; understands business requirements and is involved in the recommending, developing and implementing the appropriate technical solution
  • Investigate, troubleshoot and resolve issues related to application functionality, escalate more complex issues to Business Analyst
  • Adhere to Change Management policies and procedures
  • Possible involvement in testing of point of sale to back office integration scenarios
  • Configure user and application settings

Qualifications

  • Computer Science, equivalent technical certification or business degree
  • 3 to 5 years’ experience related to application support.
  • Skill in promptly detecting, analyzing and resolving computer software, sometimes with little time or data.
  • Provide support to client groups during routine scheduled business hours
  • Effective written and oral communication skills
  • Strong analytical problem solving skills
  • Exceptional customer service skills
  • MS Office / Excel skills
  • Experience with MS SQL
  • Experience with Crystal Reports
  • Experience with Oracle databases, MySQL
  • Experience with Visual Studio 2008 (VB.Net,ASP.Net)

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