Job: Operations Architect

Title Operations Architect
Categories Contract, IT
Salary Hourly Rate
Start Date 2018-02-12
End Date 2018-12-28
Location Montreal, QC
Job Information

Operations Architect – Operational Process Readiness

Summary of tasks:

The OT Service Management Operational Architect will:
– Design technical solution to support the deployment of new or increase in the maturity of processes supported by the current HP Service Manager solution
– Validate technical solution with the overall OT System Management architecture
– Assist the project manager in the planning and coordination of the technical deliverables of the solution
– Provide guidance to the technical subject matter experts in the development or customization of the solution
– Gather requirements, design and document technical solutions for interfaces between HP Service Manager and external systems
– Assist the ITIL process subject matter experts in the design of their processes
– Participate in the ITIL process design workshops to ensure the functional solution will support the Process
– Optimize the usage of the out of the box functionality of the HP Service Manager solution and therefore, limit the customization of the technical solution to a bare minimum
– Analyze the enhancement requests to the deployed solution and plan for the best possible solution while protecting the out-of-the-box functionality
– Gather requirements, design and document technical solutions for the deployment of new functionality of the solution
– Define and Lead the evolution roadmap of the Service Management solution
– Interface with Hewlett Packard to understand and influence the future functionality of the solution

Mandatory Skills
– 10 years experience as a technical lead in the design and deployment of HP Service Manager in large
organizations (version 9.3 and up).
– Experience in implementing HP Service Manager solution in conjunction with HP UCMDB and HP OMi
– Experience in designing ITIL Processes
– Experience in deploying service management solutions to Operations.
– ITIL Certification (not mandatory, however nice to have)

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